What is the best way to check my order status?

You can check your order status in the ‘My orders’ section under your profile on our website.

If my order status reads that a package is “in transit” or “on its way,” what does that mean?

"Package in transit" means that it is on its way to you and the courier company believes that it will reach you safely. However, the status "in transit" does not take into consideration whether your package will arrive early, right on time, or late.

So if the package was not delivered to you on the estimated date and the carrier says that your package is in transit, it simply means that they are still working on bringing it to you, but they have not been able to estimate the exact time when it will actually arrive.

What does "out for delivery" mean?

It means that your package has been put on a delivery truck and is on its way to the shipping address you provided when you placed your order. When a package is marked as out for delivery, it gets delivered within 12 hours. 

If for some reason the driver was unable to deliver the package (due to heavy traffic or if no one was at home to sign and receive the package), the shipment will be out for delivery again the next time the delivery vehicle sets out on its daily route.